Support

Questions about Hexley, your account or Premium? Write to us at [email protected]. We answer in English and German.

Your account

Export your data: in the app, You → Settings → Your data → Export my data.
Delete your data, keep your account: You → Settings → Your data → Withdraw consent. This deletes your witch card, your Book of Shadows (notes, own pages and bookmarks), planned rituals, learning progress and points for good, in your account and on all your devices. Your account, its email address and a Premium subscription stay. You can also reset only your learning progress there (Reset learning progress).
Delete your account: You → Settings → Your data → Delete my account. This deletes your account and everything stored with it, on all your devices, at once.
Delete your account without the app: write to [email protected] from the email address of your account, with the subject "Delete my account". We delete the account and all its data within 30 days and confirm it by email. A Premium subscription is not cancelled by this; cancel it in the store first.

Cancel: on Android in the Play Store app (your profile → Payments & subscriptions → Subscriptions), on an iPhone in Settings → your name → Subscriptions. Deleting the app or your account does not cancel the subscription.
Restore purchases: You → Settings → Subscription → Restore purchases.
Refunds: are handled by the store you bought from, Apple at reportaproblem.apple.com or Google Play in your order history.

My sign-up email has not arrived. Look in your spam folder; the mail comes from Hexley. If it is not there after a few minutes, write to us, or sign in with Google or Apple instead.
Is Hexley free? Yes: every plan, lesson and practice is free. Premium is optional and adds follow-ups, your practice log in the Book of Shadows and extra colour themes and card backs.
Why can I not open a lesson or practice yet? The plans open one after another, and each finished plan opens its practices. Without an account, the starter practices and a few introductions are open; sign in to follow the plans.
Does Hexley work offline? Yes, lessons and practices are in the app. What you save goes to your account the next time you are online.
I have a new phone. Is my progress gone? No: sign in with the same account, and your progress comes back, if you agreed to storing it with your account.
Can a ritual or herb harm me? Hexley teaches witchcraft as history, craft and reflection and promises no outcomes. Every herb page carries its safety notes; ask a doctor before taking herbs if you are pregnant, take medicine or have a condition.